FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order will be shipped within 2 to 3 days. Our average delivery time is then 5 to 21 business days worldwide.

Where do we deliver and what are the delivery costs?

We deliver worldwide. Shipping is FREE on all orders.

Where are you from ?

Our company is based in France.

Who will deliver my article?

Your items are delivered via your local postal service.

What are the delivery times?

Items are delivered according to the terms and conditions of your local post office.

What happens if no one is home?

Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your local post office for you to pick up.

I got the address wrong, what should I do?

Don't worry, if your order hasn't been shipped yet, contact us immediately and we'll be happy to update your information. Otherwise, and in accordance with our terms and conditions, once an order has been shipped from our warehouse, no further changes can be made.

Is your site secure?

This site is 100% secure. In fact, we could even say it's 300% secure. Here's why: First, the site you're visiting is on an HTTPS server (the little green padlock on the left side of this page's URL is there to remind you). Most sites only secure their shopping cart and everything related to order payment. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding payment, we use Stripe and PayPal, which are the gold standard in online transaction security.

What are the payment methods?

Currently, you can pay by credit card or via PayPal on our website. We do not accept bank checks, bank transfers, or cash on delivery.

What happens if I am not satisfied with my product?

We offer a 100% "satisfaction guaranteed or your money back" policy! If, for any reason, the product doesn't meet your expectations, you can return it within 14 days of receipt, and we'll fully refund the price of the item as soon as it arrives back to us. However, all returned products must be in perfect condition, and you are responsible for the return shipping costs. Proof of postage should then be emailed to us as proof of delivery.

Any more questions?

If you have any further questions, you can contact us by email at contact.novily@yahoo.com